This Privacy Policy explains how win96 collects, uses, stores, and protects your personal information when you use our platform in the Philippines. Your privacy matters to us, and we are committed to handling your data responsibly and transparently.
Section 1
When you register and use win96, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. We also collect your payment details, such as your preferred local payment method and transaction history, so that deposits and withdrawals in Philippine pesos can be processed accurately and securely. During your use of the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical information helps us maintain platform stability, detect unusual activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team or respond to optional surveys.
All information we collect falls into one of three categories: information you provide directly during registration or account management; information generated automatically through your use of the platform; and information received from trusted third-party payment processors or identity verification partners operating in the Philippines. We collect only what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for legal compliance and account security. If you choose not to provide certain required information, we may be unable to create or maintain your account or process your transactions.
Section 2
The personal information we collect is used primarily to create and manage your win96 account, verify your identity and age in accordance with Philippine regulations, process your deposits and withdrawals in PHP, and provide you with access to our games, sports betting, and VIP features. We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and important updates to our platform or policies. Where you have opted in, we may send you promotional messages about new games, special offers, or platform features that may be relevant to your interests as a player. You can manage your communication preferences at any time through your account settings or by following the instructions in any message we send.
Your data is also used for fraud prevention, responsible gaming monitoring, and compliance with applicable Philippine laws and regulations. We analyse platform usage patterns in aggregate to improve our services, fix technical issues, and develop new features that better serve Filipino players. Any analytics or reporting we conduct on usage data is done at an aggregated, anonymised level wherever possible, so that individual players are not identifiable in our internal reports. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review.
Section 3
win96 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the limited circumstances described in this section. We work with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purposes for which they have been engaged. All third-party partners we use are carefully selected and are required to maintain standards of data protection consistent with applicable Philippine law.
We may also disclose your personal information when required to do so by law, court order, or a lawful request from a Philippine government authority or regulatory body. In the event that win96 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer in advance where we are legally permitted to do so. Outside of these circumstances, your personal information remains within the win96 platform and is not shared with unrelated third parties.
Section 4
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request the erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact us using the details provided in Section 6 of this policy.
We will respond to all verified data subject requests within a reasonable timeframe and in accordance with applicable Philippine law. In some cases, we may need to verify your identity before processing your request to protect the security of your account and the integrity of our records. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such concerns seriously and will cooperate fully with any investigation by the relevant authority. Our goal is to ensure that every Filipino player on win96 feels confident that their personal information is handled with care and respect.
Section 5
win96 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and account activity are protected in transit. Our servers are hosted in secure data centre environments with access controls, intrusion detection systems, and regular security audits. We restrict internal access to personal data on a strict need-to-know basis, and all staff who handle player data are trained in data protection best practices.
Despite these measures, no online platform can guarantee absolute security, and we encourage you to take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please notify us immediately so that we can take prompt action. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable Philippine law, after which it is securely deleted or anonymised.
Section 6
If you have any questions, concerns, or requests relating to this Privacy Policy or the way win96 handles your personal data, you may contact our data privacy team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable period. For general platform questions, our FAQ page covers the most common topics and is the fastest way to find answers about your account, payments, and games. If you wish to exercise your data subject rights as described in Section 4, please include your registered account details in your message so that we can verify your identity and process your request efficiently.
win96 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the win96 platform after any updates have been published constitutes your acceptance of the revised policy. We are committed to maintaining your trust by being transparent about our data practices at all times.
Key commitments win96 makes to every Filipino player.
All personal and payment data is encrypted in transit using TLS, keeping your information secure every time you log in or transact on win96.
We never sell, rent, or trade your personal information to third parties for marketing. Your data stays within the win96 platform.
Under the Philippine Data Privacy Act, you can access, correct, or request deletion of your data at any time by contacting our support team.
We keep this policy clear and up to date so you always know exactly how your information is being used on our platform.
Your data is protected every step of the way on win96. Join thousands of Filipino players who enjoy sports betting, Fish Game, and casino-style entertainment — all in PHP, all on mobile.